Orders are delivered within 2–4 business days (we always strive to dispatch them as quickly as possible). Large household appliances are delivered within 3–5 business days, by courier only. Delivery is available within the territory of the Republic of Lithuania (delivery to other territories is available by separate agreement).
Standard delivery of products ordered from our online store is carried out by SMARTPOSTI, DPD, and Venipak couriers to the address specified by you or to SMARTPOSTI / DPD / Venipak / LP EXPRESS parcel lockers:
Free delivery to SMARTPOSTI / DPD / Venipak / Omniva / LP EXPRESS parcel lockers for orders over €35.
Free delivery by SMARTPOSTI / Venipak courier to your specified address for orders over €35.
Free delivery by DPD courier to your specified address for orders over €40.
Standard delivery to SMARTPOSTI / DPD / Venipak / Omniva / LP EXPRESS parcel lockers for orders from €20 to €35 – €1.90.
Standard delivery to SMARTPOSTI / DPD / Venipak / Omniva / LP EXPRESS parcel lockers for orders up to €20 – €2.90.
Standard delivery by SMARTPOSTI / Venipak courier to your specified address for orders up to €35 – €3.90.
Standard delivery by DPD courier to your specified address for orders up to €40 – €4.50.
Delivery to the Curonian Spit is available to DPD / LP EXPRESS parcel lockers at the same delivery rate*. Delivery with Venipak (courier and parcel lockers) is subject to an additional €15 fee. Delivery with DPD and LP EXPRESS courier is subject to an additional €22 fee*.
International delivery of products ordered from our online store:
Standard delivery by SMARTPOSTI (GLS) courier – €20 Ireland, Belgium, Bulgaria, Czech Republic, Denmark, Spain, Italy, Croatia, Luxembourg, Poland, the Netherlands, Portugal, France, Romania, Slovakia, Slovenia.
Standard delivery by DPD courier to your specified address – €20 Cyprus, Ireland, Belgium, Bulgaria, Denmark, Greece, Spain, Italy, Croatia, Poland, Luxembourg, Malta, the Netherlands, Portugal, France, Romania, Slovakia, Slovenia, Finland, Hungary, Czech Republic, Sweden.
For wholesale delivery rates to foreign countries, please contact us by email at info@biopapa.lt.
Please note!
*Minimum order value – €10 (final amount after discounts have been applied). If the order value is less than €10, an additional €3 packaging fee will apply.
Please choose your preferred delivery method responsibly during periods of high or low outdoor temperatures, as extreme temperatures may negatively affect product quality.
During periods of high order volume, delivery may take longer than usual.
In-store collection:
Orders can be collected free of charge from our store located at Klaipėdos g. 3, Vilnius. Please collect your order within 1–7 days after receiving the seller's email confirming that your order is ready for collection. If you are unable to collect it on time, please contact the store to arrange an alternative collection date. The Buyer is obliged to collect the ordered goods within the agreed or a reasonable period in accordance with Article 6.205 of the Civil Code of the Republic of Lithuania.
Uncollected orders
The Buyer undertakes to collect the ordered goods within the agreed or a reasonable period in accordance with Article 6.205 of the Civil Code of the Republic of Lithuania.
If the Buyer fails to collect the order without a valid reason, the Seller has the right to:
- store the order for no longer than 7 business days if in-store collection was selected;
- resend the order only after the Buyer has paid the additional shipping costs;
- refuse to refund the amount paid for the order if, due to the Buyer's delay in collecting it, the quality of the products has deteriorated and they are no longer suitable for sale (for example, during periods of high or low outdoor temperatures, the Buyer is responsible for collecting the parcel from the parcel locker on the first day of delivery, as prolonged storage may negatively affect product quality).
Additional delivery information:
Please note: Upon delivery, please inspect the condition of the package. If you notice any damage, be sure to indicate it when accepting the shipment and complete a damage report in free form. If no packaging damage is noted at the time of delivery, the shipment will be considered to have been delivered in good condition and without damage.
If any items are missing from your parcel or the packaging appears to be damaged, please contact us by email at info@biopapa.lt or by phone at +370 686 15177. For more information, please see our Returns Policy.
To help reduce environmental impact, we strive to reuse packaging from other products whenever possible. We always pack your order as securely as possible to ensure your products arrive in excellent condition.