Terms and conditions

Goods email. www.biopapa.lt terms and conditions of sale

These e-commerce rules (hereinafter referred to as the “Rules”) are a binding and integral part of the contract of sale and purchase concluded between the online store www.zaliuomene.lt (hereinafter referred to as the “Online Store”, “Seller”) and El. the part of the shop customer (hereinafter referred to as the “Customer”) that introduces the Customer to the e-shop. the terms and conditions of sale of goods in the shop and setting out the rights and obligations of the Seller and the Buyer in connection with the purchase and sale of goods by e-shop. in the shop.

1.General provisions

1.1. These Terms and Conditions shall come into force upon approval by the Customer who has created a shopping basket and ticked the box “I have read and agree to the terms and conditions of this website” and clicked on the “Order” button in the last step of the shopping process.

1.2. This version of the rules applies from 2021. 3 September and replaces all previous versions of the rules that were in force for previous bookings on El. in relation to the shop. The Buyer reserves the right to change, amend or supplement the Terms and Conditions at any time. The amendment to the Terms and Conditions shall only apply to orders placed after the amendment to the Terms and Conditions.

1.3. Buy El. The shop is open to natural persons of legal age; minors between the ages of 14 and 18 with the consent of their parents or guardians, unless they are self-reliant; legal persons; authorised representatives of all of the above.

1.4. The prices of the products listed in the E-Payment. in the shop’s catalogue, valid for purchases of the following items E. in-store and in a physical café-shop. Prices are in Euros including VAT. Shipping costs are not included and are quoted separately when ordering. The delivery price is specified before the order is confirmed and is highlighted in the order confirmation.

1.5. El. In-store sales are made in the locations listed in the “Delivery” section.

3. Entry into force of the Sale and Purchase Agreement

3.1. The contract between the Buyer and El. The Shop is deemed to be concluded from the moment when the Buyer, having created a shopping cart and having indicated his/her acceptance of the Terms and Conditions of Purchase, clicks on the “Order” link.

3.2. El. the Shop is not obliged to separately notify the Buyer of its agreement to enter into the Contract. It is understood that El. the shop confirms the order from the moment it starts to process it.

3.3. Each contract of sale concluded between the Buyer and the Seller shall be registered and stored in the E-shop. in the shop’s database.

4. Buyer’s rights and obligations

4.1. The Buyer has the right to purchase goods E. in the shop in accordance with these Rules.

4.2. The Buyer shall have the right to withdraw from the contract for the purchase of goods concluded with the Seller by notifying the Seller in writing (by e-mail to [email protected], indicating the goods to be returned and the order number) not later than 7 (seven) working days from the date of delivery of the order, except where the contract is concluded for:

4.2.1. audiovisual works and phonograms on any video or audio media, the supply of computer programs and the Buyer’s breach of packaging protections;

4.2.2. the supply of books, newspapers, magazines or other periodicals;

4.2.3. supply of cosmetics, perfumery, household chemicals and hygiene products;

4.2.4. supply of underwear;

4.2.5. goods that have been made to meet the Buyer’s personal needs or to meet the Buyer’s specifications;

4.2.6. foodstuffs, if the foodstuff was sold to the Buyer in good quality and the shelf life of the product has not expired;

4.2.7. goods that cannot be returned because of their characteristics, including perishable and expired products;

4.2.8. in other cases where the sale and purchase agreement cannot be cancelled, in accordance with the laws of the Republic of Lithuania.

4.3. The Buyer may exercise the right of return only if the goods have not been damaged or substantially changed in appearance (except for the cases provided for in Clause 4.2 of the Regulations) and in accordance with the provisions of the Minister of Economy of 2001. 17 August the “Rules governing the sale of goods and the provision of services by means of communication”, approved by Order No 258.

5. Obligations of the Buyer

5.1. The Buyer undertakes to accept the Goods in accordance with these Conditions and to pay the agreed amount for them.

5.2. The Buyer is responsible for all his/her actions when using the e-shop. shop.

5.3. If the data provided by the Buyer in the registration form changes, the Buyer must update it without delay.

5.4. The same Buyer is prohibited from registering and using the E-Commerce Service. services provided by the shop under several names.

5.5. The Customer undertakes not to pass on his/her login data to third parties. If the Buyer loses his/her login details, he/she must immediately inform the Seller using the contact details provided in the “Contacts” section. The Seller shall not be liable for the actions of third parties after the use of the Buyer’s login data to the E-shop. the moment the shop is informed, considering that the actions of the E-shop made by the Buyer in the shop.

5.6. The Buyer shall, by using the Email. shop, undertakes to comply with these Terms and Conditions and not to violate the legislation of the Republic of Lithuania.

5.7. If the Buyer refuses to accept the goods at the time of delivery without valid reasons, the Buyer shall be liable for the costs of delivery and return of the goods, which shall be deducted from the funds paid by the Buyer for the ordered goods.

6. Seller’s rights

6.1. If the Buyer attempts to damage the Email. the stability and security of the operation of the Shop or violates his/her obligations, the Seller has the right to restrict or suspend his/her access to the E-shop immediately and without notice. shop or, in exceptional cases, cancel the Buyer’s registration. The Buyer shall be liable for any adverse consequences caused.

6.2. The Seller shall have the right to cancel the Buyer’s order without prior notice if the Buyer fails to pay for the goods within 3 (three) working days E. by the payment methods indicated on the shop’s website.

6.3. In the event of any uncertainty regarding the information provided in the order, the Seller shall contact the Buyer using the contact details provided in the order. In such case, the delivery period shall commence from the date of contact with the Buyer after the Buyer has clarified the information. The Seller shall have the right to cancel the Buyer’s order without prior notice to the Buyer if the Seller fails to contact the Buyer within 3 (three) working days.

6.4. The Seller shall have the right in all cases not to enter into a Sale and Purchase Agreement with a particular Buyer who has placed an order, including but not limited to cases where the Buyer has refused the Sale and Purchase Agreement and has returned the Goods on 2 or more occasions in the last 12 months.

6.5. The Seller shall have the right to withdraw from the Purchase and Sale Contract in cases where the Buyer was not entitled to enter into the Contract in accordance with these Terms and Conditions, as well as in cases where the stocks of the goods specified in the Contract have expired. In such cases, the Seller undertakes to reimburse the Buyer for the funds paid.

6.6. In unforeseen circumstances, the Seller may temporarily or permanently discontinue the use of the e-shop. the operation of the shop without prior notice to the Buyer. In this case, the Seller undertakes to perform the contract of sale with the Buyer or to reimburse the Buyer for the funds paid by the Buyer.

7. Obligations of the Seller

7.1. The Seller undertakes to provide the Buyer with access to the E-shop under the terms and conditions set out in these Terms and Conditions. the services provided by the shop.

7.2. The Seller undertakes to deliver the goods ordered by the Buyer to the address indicated by the Buyer in these Terms and Conditions and in the email address provided by the Buyer. under the terms and conditions set out in the “Delivery” section of the shop.

7.3. If the Seller is unable to deliver the goods ordered to the Buyer due to important circumstances, the Seller undertakes to offer an analogous or, as far as possible, similar product. If the Buyer refuses to accept an analogous or similar product, the Seller undertakes to refund the Buyer the money paid within 7 (seven) working days.

7.4. The Seller undertakes to respect the Buyer’s right to privacy with regard to the personal information belonging to him/her, as indicated in the registration form of the online shop, except in the cases provided for by the laws of the Republic of Lithuania.

7.5 The Seller shall not be liable for the E-Commerce. links to the websites, content or activities of other companies, institutions, organisations or persons. The Seller does not supervise, control or represent those companies and individuals.

8. Prices and payment arrangements

8.1. Prices for goods in e-commerce in the shop and on the order form are in euros including VAT. The Seller reserves the right to change the prices of goods without prior notice.

8.2. The buyer pays for the goods by email. the payment methods offered by the shop, as described in the section “Payment methods“.

9. Delivery of goods

9.1. Goods shall be delivered by the Seller or its authorised representative.

9.2. The Seller undertakes to deliver the Goods to the Buyer in accordance with the terms of the email. the deadlines specified in the “Delivery” section of the shop. These time limits shall not apply in cases where the Seller’s warehouse does not have the required goods and the Buyer is informed of a shortage of the goods ordered. The Buyer also agrees that in exceptional circumstances the delivery of the goods may be delayed due to Force Majeure.

9.3. When ordering the goods, the Buyer undertakes to specify the exact delivery address of the goods.

9.4. The Buyer undertakes to accept the goods himself. In the event that he/she is unable to take delivery of the goods himself/herself and the goods have been delivered to the address indicated by the Buyer, the Buyer shall not have the right to claim against the Seller for the delivery of the goods to the wrong entity.

9.5. At the time of delivery, the Buyer must inspect the condition of the consignment with the Seller or his authorised representative. Once the Buyer has signed the invoice (bill of lading) or other document of transfer and acceptance of the consignment, the consignment shall be deemed to have been handed over in good condition.

9.6. For delivery charges and more detailed information regarding delivery, please see the “Delivery” section of the online shop.

9.7. In the event that the Buyer withdraws from the contract of sale in accordance with these Terms and Conditions, the Buyer shall be liable for all direct costs of returning the goods to the Seller. The amount of such costs incurred by the Seller shall be deducted from the money paid to the Buyer for the Goods to be refunded.

9.8. If it is not possible to deliver the ordered goods in one consignment, the Seller has the right to deliver the goods in several consignments.

9.9. In all cases, the Seller shall be exempt from liability for breach of delivery deadlines if the goods are not delivered to the Buyer or are not delivered on time due to the Buyer’s fault or due to circumstances beyond the Buyer’s control.

10. Guarantee of the quality of the goods and the period of fitness for use

10.1. All products are subject to the manufacturer’s warranty periods. The Seller does not provide after-sales service for the goods, referring the Buyer on a case-by-case basis to the centre providing after-sales service.

10.2. Each El. The characteristics of the goods sold in the shop are generally stated in the description of the goods for each item.

10.3. The Seller shall not be liable for the fact that the Email. the colour, shape or other parameters of the goods in the shop may not correspond to the actual size, shape and colour of the goods due to the characteristics of the display (monitor) used by the Buyer.

10.4. In the event that the Seller does not guarantee the quality of the goods for certain types of goods, the guarantee provided by the relevant legislation shall apply.

10.5. The Seller undertakes to sell the goods to the Buyer in such a way that the Buyer is given a realistic opportunity to use the goods before the expiry of their useful life. In case of extremely short warranty periods, the product can be delivered by email. are marked with a special warning sign in the shop.

11. Returns and exchanges

11.1. Returns and exchanges shall be carried out in accordance with the provisions of the Minister for Economic Affairs 2001. 29 June the “Rules on the Return and Exchange of Items”, approved by Order No 217 and the “Rules on the Return and Exchange of Items”, approved by the Minister of Economy in 2001. 17 August the “Rules governing the sale of goods and the provision of services when contracts are concluded by means of communication”, approved by Order No 258.

11.2. The Buyer may exercise the right to return and exchange the goods within 7 (seven) working days from the date of delivery of the goods to him by informing the Seller of this fact within the period of 7 (seven) working days from the date of delivery of the goods to him, informing the Seller of the date of delivery of the goods to him in accordance with the provisions of the Terms and Conditions 4.2. in accordance with the procedure set out in point 5.1.

11.3. The returned goods must be in their original packaging, in good condition, undamaged by the Buyer, and must not have lost their merchantable appearance (labels intact, protective films not torn off, etc.) (this clause does not apply in the case of a return of low-quality goods), in the same configuration as received by the Buyer, accompanied by the document of purchase and the warranty card (if any).

11.4. The Buyer may send the returned goods by courier. In the event of a return in accordance with 4.2. the right provided for in clause 2, the Buyer shall bear the costs of returning the goods. In the event of a return of the wrong goods and/or goods of poor quality, the Seller undertakes to take back such goods and to replace them with similar suitable goods. In the event that the Seller does not have similar goods, the Seller shall refund the money paid for the goods to the Buyer.

11.5. The Seller shall have the right not to accept the Buyer’s returns if the Buyer does not comply with the return procedure set out in this Article.

12. Exchange of information

12.1. The Seller shall send all notifications to the email address provided by the Buyer in the registration form.

12.2. The Buyer shall send all notifications and questions to the contacts indicated in the “Contacts” section of the Seller’s online shop.

13. Final provisions

13.1. Relationships arising under these rules are governed by the law of the Republic of Lithuania.

13.2. Any disagreements arising from the application of these Rules shall be settled by negotiation. In the event of failure to reach an agreement, disputes shall be settled in accordance with the procedure established by the laws of the Republic of Lithuania.